Got questions? We've got answers!
Welcome to our frequently asked questions page, where we address everything you need to know about RainStick Shower. Whether you're curious about our innovative recirculating technology, installation, or maintenance, you'll find clear, straightforward answers here. Explore below to get all the details and make the most of your RainStick experience. Can't find the answer you're looking for? Submit your question and our team will get back to you.
Recirculating technology
Learn more about RainStick Shower’s revolutionary recirculating shower technology and how we guarantee a hygienic shower every time.
Does RainStick heat the water as it is circulated?
It doesn’t need to! Once the RainStick Shower reaches the set temperature and enters recirculation mode, it will continuously add a small amount of fresh hot water to the loop of recirculated water. This maintains the desired water temperature and ensures a hot shower without having to reheat the circulated water. The additional water also helps to refresh the cycle and dilute soap and shampoo.
Not only is the RainStick Shower saving up to 80% water but it is also saving up to 80% energy because it does not need to heat as much water as a traditional shower.
Learn more by visiting the How It Works section on our website.
I usually turn off the tap between shampooing and soaping to conserve water. Will I still have to do this if I have a RainStick Shower?
No! The beauty of RainStick’s recirculating shower technology is that it saves 80% water by recirculating and cleaning the water in real time so you can enjoy your full shower, guilt-free.
To give an example, a traditional 10-minute shower using a regular shower fixture with a standard flow rate of 10 litres per minute (or 2.5 gallons per minute) will use 100 litres (26 gallons) of water. With RainStick, only 20 litres (5 gallons) of water at an increased flow rate of 14 litres per minute (or 3.0 gallons per minute) is used.
How does RainStick clean the water in real time?
We have optimized RainStick’s technology to cleanse circulating water in three stages:
1. Two micron-level screens catch large debris such as hair and dirt.
2. A small amount of hot water is continuously supplied to refresh the loop and maintain the desired water temperature.
3. A high-intensity UV LED kills 99.99% of exposed germs and bacteria.
RainStick can also be used in traditional shower mode which offers a low flow 6.8 Litres per minute (or 1.8 Gallons per minute) shower. In this mode no water is recirculated.
Does RainStick use greywater? Am I using someone else's water?
RainStick is not a greywater system and you will never be using someone else’s water! RainStick only uses fresh supplied water at the start of each shower and no water is stored in between uses. At the end of each shower, an automated cleaning session starts to guarantee that each new use is hygienic. This also prevents hard water from forming and keeps the built-in UV LED optimized.
A timer for when this cleaning session starts can be scheduled on the RainStick Shower App with 45, 60, or 90-second delay start time options.
Do I have to use WiFi to use RainStick?
No, while WiFi is not required to use our smart shower, we do recommend connecting your RainStick Shower to WiFi in order to take advantage of the many features available on the RainStick Shower App such as:
- Remote software updates
- Customizable settings (water temperature, shower mode, deep clean timer)
- Performance tracking
- Water and Energy Savings Tracking
- Deep cleaning reminders and scheduling
What happens if the power goes off?
In the event of a power loss, you will not be able to use your RainStick Shower.
What certifications does RainStick have?
RainStick Shower is fully certified for installation in Canada and the USA. Our showers are manufactured and designed to adhere to UL 1951 and comply with ASME A112.18.1/CSA B-125.1 and ASSE 1014. Click here for more information on our certifications.
Where is the RainStick Shower made?
RainStick Shower is a Canadian company and our showers are made in Canada. Our head office is based in Kelowna, British Columbia and our manufacturing takes place in Guelph, Ontario.
Do you have a solution for bathtubs?
As of now, RainStick Shower is not compatible with a bathtub configuration. We are working to introduce a solution for bathtubs so please subscribe to our email list and be the first to hear when it becomes available.
Do you have a handheld shower option?
Each RainStick Shower comes with a handheld shower head that can be detached/reattached as needed.
Shower orders
See the answers below if you have any questions about an existing order or if you are looking to place a new order.
Where can I buy RainStick Shower?
RainStick’s recirculating showers are currently available to buy in Canada and the USA. Purchase directly from rainstickshower.com or visit one of our authorized dealers. Check out our store locator to find the store closest to you.
For international orders, join our waitlist to be notified once RainStick is available to order in your country.
What is included with my RainStick purchase?
Each RainStick Shower purchase includes: the RainStick recirculating shower system, a 10” adjustable rainfall shower head, the sub-floor reservoir with plug and drain, and a handheld shower head. Your purchase also includes a 2-year limited warranty.
When will my RainStick Shower ship?
Orders typically take 8-12 weeks depending on your location. You will receive an email confirmation once your order has shipped, including a tracking number.
If you're on a tight deadline, please contact us here to discuss your installation. We shall respond within 24hrs.
What if my Shower is damaged during shipment?
RainStick insures all of our shipments and uses only respected carriers such as FedEx, UPS, etc. It is important to inspect each delivery before accepting your merchandise. If you notice the product is damaged, refuse the package and note the damage on the Bill of Lading. Please contact us at support@rainstickshower.com within 24 hours of attempted delivery.
Concealed damages that are noticed after the box is opened must be reported within 24 hours. If you would like to report damages after 24 hours of delivery, you will be responsible for filing all claims with the shipper.
What is your return policy?
RainStick Shower offers a 30 day return policy subject to return shipping and restocking fees. To prevent any unnecessary returns, we encourage you to review our Pre-Installation Checklist prior to purchasing. RainStick Shower can only accept returns on products purchased directly from our website rainstickshower.com.
For more details on products eligible for a return and how to process a return, please read our full Return Policy.
When will I redeem my free box of RainStick Original Cleaning Product?
Your RainStick Original Cleaning Product will be shipped at the same time as the RainStick Shower Appliance. The RainStick Original Cleaning Product does have an expiry date so if your installation is delay please contact support@rainstickshower.com to request a fresh box or sign up for our subscription and receive 6 months free.
I purchased my RainStick Shower from an authorized dealer - do I still get my first box of RainStick Original Cleaning Product for free?
Yes! All RainStick Showers come with one free box of RainStick Original Cleaning Product. The authorized dealer should have provided you with a coupon to redeem your first free box. If you did not receive this, please reach out to support@rainstickshower.com to place your order.
Where can I re-order RainStick Original Cleaning Product?
RainStick Original Cleaning Product is sold exclusively through rainstickshower.com. Visit the product page here to place your re-order. You can purchase one at a time or sign up for a subscription at 3 or 6 month intervals.
Shower installation
Learn more about where you can install the RainStick Shower and how to install it.
Can I install a RainStick Shower in my off-grid home?
Yes! RainStick Shower can offer an excellent solution for off-grid homes whether on well water, lake water or other water sources where conservation of water is paramount. Just ensure that the pre-installation requirements are met. See our checklist here or contact us here with questions specific to your project.
Can I install a RainStick Shower in my RV?
At this time it is not recommended to install RainStick’s recirculating shower system in an RV. We are working to develop a recirculating shower for RV’s so if you are interested please subscribe to our email list.
Can I install the RainStick Shower outdoors?
At this time it is not recommended to install the RainStick Shower as an outdoor shower and doing so would void the warranty. The shower’s technology must be protected from the elements or we cannot guarantee the efficiency of the shower when it is not fully enclosed. If the shower was to be installed outdoors it will void the warranty.
Can I do a retrofit installation with the RainStick Shower?
No, RainStick is intended for a remodeling project or a new build. The reservoir needs to be installed into the sub-floor which is why the RainStick Shower is not suitable for a retrofit installation.
If you are still unsure, please share our pre-installation checklist with your contractor or reach out to hello@rainstickshower.com to ensure that your project meets the requirements for a RainStick Shower.
Is installing a RainStick Shower more difficult than a traditional shower?
Not with the thorough support provided by RainStick Support! There are two main differences between installing a RainStick’s recirculating shower and a traditional shower: the RainStick requires an electrical connection and the reservoir needs to be in-set with the tile.
We provide easy-to-follow technical documentation and videos as well as hands-on support via WhatsApp chat, video calls and email to support your contracted professional throughout the installation process. Visit our Support section for more information.
Does the shower floor need to be sloped toward the wall where the RainStick is mounted?
Yes, the standard nominal slope to RainStick's reservoir is 2% for it to efficiently collect and circulate water.
Is plumbing inside the unit or behind?
All of RainStick's plumbing components are contained within its system. Fresh hot/cold water supply and a GFCI-protected circuit using a waterproof connector accessible within the shower enclosure is required prior to installation.
Can I install RainStick if our home is built on a slab?
Yes, a slab-on-grade foundation will not be a problem for as long as the drainage in your shower enclosure can be positioned at the foot of the RainStick where the catchment reservoir is located. This may require you to raise the floor to relocate. A 2% slope of the finished floor to the reservoir is needed to successfully collect and circulate water.
Can I use my RainStick if I have a water softener system?
Yes, a water softener system will not affect the functionality of the RainStick.
What are the dimensions for the in-floor reservoir?
RainStick's reservoir dimensions are approximately 25.25” length x 9.90” width x 3.25” height (641mm x 251mm x 82.5mm). You can find more product specifications here or you can download the Technical Installation Guide
What are the handheld shower's dimensions?
The handheld shower's diameter is 5" (12.7cm), and its hose is 63" (160cm) in length. You can find more product specifications here or you can download the Technical Installation Guide
Shower maintenance
Our recirculating shower is easy to maintain. Read more about our automated cleaning cycles and RainStick Original Cleaning Product.
What are the ongoing maintenance requirements?
The RainStick Shower uses RainStick Original Cleaning Product to perform two cleaning cycles - an automated session after every shower and a deep clean every 60 showers.
The automated cleaning session that starts after each shower is to guarantee that each new use of the recirculating shower is hygienic. This also prevents hard water from forming and keeps the built-in UV LED optimized. You can set this cleaning session to start 45, 60 or 90 seconds after a shower has ended from the RainStick Shower App. Learn more here
After approximately 60 showers a deep clean is required. You will be notified of the deep clean requirement on the RainStick Shower App or by the main controller pulsing blue. At this time you will need to fill up the RainStick Original Cleaning Product in the dispensing compartment.
The two micron screens that collect dirt and debris will need to be rinsed and wiped down every 1-2 weeks depending on the usage.
How much does RainStick Original Cleaning Product cost?
A 6-month supply of RainStick Original Cleaning Product is $39 USD. To order, please visit the product page.
Is RainStick Original Cleaning Product safe for pets & the planet?
Yes! At RainStick, we set high standards for health and safety. RainStick Original Cleaning Product is designed to effectively optimize hygiene, and is safe for humans, animals, and the environment. Learn more here
How will I know if something needs cleaning or replacement?
The main controller on your RainStick Shower will flash blue when a deep clean is required and when the cleaning solution needs to be refilled. You will also receive a notification via the RainStick Shower App if you are using it. If you are out of RainStick Original Cleaning Product know that you can continue to use your RainStick Shower in traditional mode until your order of RainStick Original Cleaning Product arrives. You can learn more in our Care & User Guide.
Can I still shower if something within the system needs attention or repair?
Yes, you may shower in peace knowing that RainStick will never interrupt your showers. In the rare case where a component needs troubleshooting, the RainStick will continue to function in traditional shower mode. Its smart shower technology will notify you through the RainStick Shower App of any system issues that need to be addressed.
Should you need assistance, please contact us at support@rainstickshower.com.
My shower is giving me an error, what do I do?
Please visit our Troubleshooting Section for step by step instructions depending upon the error code shown by your shower. If you cannot resolve the issue, please reach out to support@rainstickshower.com for further assistance.
Warranty
We stand behind our smart showers, providing a 2 year limited warranty.
Does the RainStick Shower have a warranty?
Each RainStick Shower includes a 2-year limited warranty from the date of purchase, provided that the original consumer purchaser owns the same home in which the RainStick was first installed.
Do I need to register my warranty?
We highly recommend registering your warranty with us for ease of use if a warranty claim is required in the future. Please visit our Warranty Registration page to register.
What if my Shower is defective?
RainStick will repair or replace free of charge, during the applicable warranty period, any part or finish that proves defective in material and/or workmanship under normal installation, use and care. If repair or replacement is not practical, RainStick may at its sole discretion elect to refund the purchase price in exchange for the return of the product.
How do I make a warranty claim?
If you are experiencing any issues with your shower please reach out to support@rainstickshower.com to troubleshoot. If the shower or part(s) of the shower are determined to be defective we will arrange to replace the part(s) or shower under warranty if and when eligible.
Wholesale orders
Learn more about how you can partner with RainStick Shower.
Who can I contact about purchasing large volume orders?
If you are interested in obtaining wholesale pricing for a large volume order, please contact our team here with details about your project and the number of units you are looking for.
I'm interested in carrying RainStick Shower in my showroom. Who should I speak with about this?
If you are looking to partner with RainStick Shower and carry our products in your showroom, please contact our team here to discuss a potential partnership.
Submit FAQ
Still couldn't find what you're looking for?
If you do not find the answer to your question in our FAQ, you can send us a message by filling out the form below.
Customer reviews
Real experiences from those who’ve transformed their showers and water usage with RainStick. Backed by our dedicated team and successful installations across North America, we're committed to customer excellence.
B. Hicks, Homeowner
Leaving the world a better place.
As parents and now grandparents, we always think about how we can leave the world a better place. RainStick helps us do our part, leave a legacy...and doesn't make us compromise on a great shower!
B. Barrows, Issho House
RainStick aligns perfectly with our values.
We’re incredibly selective when it comes to what technology. RainStick is a company that we align with in so many ways. We are thrilled to have their showers in our Loop homes. Rainstick is truly the smarter way to shower.
J. Neufeld, Hewing Haus
Elevating modular building with RainStick.
Buyers are drawn to Rainstick. Our businesses are intertwined with sustainable, functional, elegant yet very useful features. We are excited about the future of modular building and working with RainStick.
